OUR team immediately took steps to:
- Meet with the predecessor’s employees and discover a phenomenal team was missing a coach.
- Interview and meet with one of the best hospitality professionals with an education and working background in service and conference dining.
- Dartcor’s Director of Hospitality led a training program to reinvigorate the guest experience and create raves at every opportunity.
- Develop visual displays for standard beverage set-ups as well as versatile pieces that could be used for both conference and high-end catering.
As is in any Dartcor managed account from full-service cafes to barista-managed coffee bars, we fully customize the solution to fit the needs of the client. We selected a uniform together that fit their office culture, met with the senior team at the firm to understand their needs and built a living transition plan to ensure a seamless transition.
These changes led to the following:
- A 36% reduction in the overall cost and monthly subsidy.
- Consolidation of services – we now oversee conference services, facilities and general administrative tasks.
- A client who has recommended us on several other projects and stated “you have changed the culture of our office overnight!”